Thies & Talle Modernize the Leasing Journey with Knock®
With over three decades of property management experience, Minnesota-based Thies & Talle Management have cultivated a portfolio of asset types that spans rural and urban, affordable and luxury.
But while their portfolio grew, their tech and software couldn’t keep pace.
“The way that our PMS does follow-ups, there are so many clicks to get through the process,” explained Marketing and Training Coordinator Shannon Hamilton. And from recording prospect activity, to adding notes, to remembering to follow up via email or phone, each step of that process was manual — steps that were often skipped.
Hamilton heard about Knock, and turned to the Multifamily ShareSpace Facebook Group. After asking what people in the group thought about Knock, the response was overwhelmingly positive, so Thies & Talle decided to give Knock a try.
Knock’s Centralized Leasing Suite easily addressed the issue of leasing agents not communicating with each other. With Knock, teammates can have access to each other’s workstreams, inboxes, contacts, and calendars across properties — ensuring that work always gets done. Additionally automated follow-up reminders ensure no prospect gets missed.
With Knock’s Ad Spend report, Thies & Talle could finally track where leads were coming from through easy-to-access (and easy-to-share with leadership) reports.
Knock’s gamified nature is also saving teams time and improving their performance: “Leasing teams like the fact that we can see that they’re confident in their job.” “The office staff is probably saving 20 minutes per prospect, per day,” said Hamilton. And as a trainer, Hamilton has saved between five to 10 hours per week thanks to Knock’s ease of use and ongoing support, including live-chat support built right into the Knock dashboard.
With the lift from Knock, Thies & Talle has improved the customer experience for both prospects and residents. “Whether it be a virtual tour or self-scheduling, Knock has made it much easier for prospects to get in the door the way that they want to get in the door.”